Effective Date
January 27, 2026
1. Introduction
Calibro Detailing ("Company", "we", "our", or "us"), a sole proprietorship, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or submit a service request.
By using our website or submitting your information, you agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
When you submit a service request or contact us, we may collect:
- First Name
- Last Name
- Phone Number
- Email Address
- Service Address
2.2 Vehicle Information
To provide accurate detailing services, we may collect information related to your vehicle, including:
- Vehicle Make
- Vehicle Model
- Vehicle Year
- Vehicle Condition
2.3 Service Details
We may also collect:
- Selected main service
- Selected additional services
- Preferred service date
- Preferred service time
- Additional notes or comments
2.4 Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and basic usage data
3. How We Use Your Information
We use the collected information to:
- Respond to service inquiries and requests
- Contact you regarding your service via phone, SMS, or email
- Schedule and provide detailing services
- Manage customer relationships through our CRM system
- Improve our services and website functionality
- Comply with legal and regulatory requirements
4. SMS and Phone Communication Consent
Calibro Detailing may send phone calls and SMS messages only when you explicitly opt in using the consent checkboxes on our forms. Entering your phone number alone does not grant consent.
If you opt in to non-promotional SMS, we may send appointment reminders, service updates, and account notifications. If you opt in to marketing SMS, we may send promotions or offers. Message frequency may vary. Message and data rates may apply. Reply HELP for help and STOP to opt out at any time.
SMS consent is not required to submit a service request or to purchase services.
5. Cookies and Tracking Technologies
We may use cookies and similar technologies to ensure proper website functionality and improve user experience.
Cookies help us:
- Understand how visitors use our website
- Improve website performance
- Maintain basic site operations
You can disable cookies through your browser settings. Disabling cookies may affect certain website features.
6. Data Storage and Third-Party Services
Your information submitted through our website is securely stored and processed using third-party service providers, including:
- CRM system: GoHighLevel
- Website hosting: Vercel
These providers process data on our behalf and are required to protect your information in accordance with applicable laws.
We do not share SMS consent with third parties, except our SMS service providers who deliver messages on our behalf.
We do not sell your personal information.
7. Data Security
We implement reasonable administrative and technical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet is 100% secure.
8. Your Privacy Rights (California Residents)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information we collect
- Request access to your personal information
- Request deletion of your personal information
- Opt out of the sale of personal information (we do not sell data)
To exercise your rights, contact us at: privacy@calibro-detailing.com
9. Children's Information
Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.
11. Contact Information
Calibro Detailing (Sole Proprietorship)
California, USA
Email: privacy@calibro-detailing.com
Phone: +1 916-751-1667